Most Case Your Space products are made to order, with a target delivery time of within 2 weeks.
We would rather give you a realistic production window than rush a display that is meant to present something you care about. The information below explains how our delivery process works and what to expect after ordering.
Our delivery timeframe
Our standard target is for your order to be delivered within 2 weeks. This includes the time needed to prepare, manufacture, finish, pack and dispatch your display.
For personalised, bespoke or artwork-led products, we may need information or approval from you before manufacture can begin. Where that applies, the production lead time starts once we have everything required to make the order correctly.
Delivery charges
Available delivery services and charges are shown at checkout before you place your order. The price may vary depending on the size of the order, delivery destination and service available for that shipment.
If your delivery address is not accepted at checkout, please contact us before ordering and we will let you know whether we can arrange delivery to your location.
When your order is dispatched
Once your order leaves us, you will receive a dispatch update using the contact details supplied with your order. Where the courier service provides tracking, the tracking information will be included or sent separately by the carrier.
Orders containing several products may occasionally be packed or dispatched separately where this is safer or more practical.
Delivery dates and courier delays
Our delivery timeframe is a target rather than a guarantee of a particular day. Courier network disruption, severe weather, unusually large items or circumstances outside our reasonable control can sometimes cause delays. If we become aware of a significant issue affecting your order, we will do our best to keep you informed.
Changing your delivery address
If you notice an address mistake, contact us as quickly as possible. We can usually amend an address before dispatch, but we cannot guarantee that a change can be made once a parcel has been booked with or collected by the courier.
If your parcel arrives damaged
Please inspect your order soon after delivery. If the packaging or product has arrived damaged, contact us promptly and include your order number, a description of the issue, photographs of the outer packaging and photographs of the affected product. Keeping the packaging until we have reviewed the issue can help us resolve courier damage more quickly.
Missed or unsuccessful deliveries
If a courier cannot complete delivery, please follow the instructions in the courier’s tracking or delivery notification. Re-delivery, collection-point and return-to-sender arrangements vary by carrier. Additional delivery charges may apply where an order is returned to us because an incorrect address was supplied or repeated delivery attempts were unsuccessful.
Need help with a delivery?
Email [email protected] with your order number and we will help you investigate it.
