Last updated: 11 September 2026.
This Privacy Policy explains how CJ – HANLEY TRADING LIMITED (company number 11309345), registered in England and Wales and trading as Case Your Space, collects and uses personal information when you visit caseyourspace.com, place an order, create an account, contact us, subscribe to marketing or otherwise interact with us.
For UK data protection law, CJ – HANLEY TRADING LIMITED is the data controller for the personal information described in this policy.
Registered office: JDM Plates, Charles Street, Great Yarmouth, England, NR30 3LA
Trading address: Case Your Space, Charles Street, Great Yarmouth, NR30 3LA, United Kingdom
Privacy enquiries: [email protected]
1. Personal information we collect
Depending on how you use our website and services, we may collect:
- your name, billing address, delivery address, email address and telephone number;
- account information and order history;
- details of products ordered, personalisation choices, measurements, text, uploaded artwork or files you provide for a custom product;
- payment status, transaction references and limited payment-related information provided by our payment processors;
- communications with us, including customer service enquiries, returns, complaints and feedback;
- marketing preferences and records of consent, subscription, opens and clicks where supported by our email platform;
- technical information such as IP address, device type, browser, approximate location, referral source, pages viewed and interactions with the website;
- fraud-prevention, security and checkout information generated when you use our website;
- information from analytics and advertising technologies where you have consented to non-essential cookies or similar technologies.
We do not ask you to send sensitive personal information through ordinary order forms unless it is genuinely necessary. Please avoid including unnecessary personal information in uploaded artwork or customisation files.
2. How we collect information
We collect information directly from you when you place an order, create an account, contact us, submit a return request, upload personalisation material, join a mailing list or interact with the website.
We may also receive information from service providers involved in delivering our services, such as payment providers, delivery companies, fraud-prevention services, website hosting and analytics platforms.
3. Why we use your information and our lawful bases
To process and fulfil orders
We use your details to accept payment, manufacture or personalise products, arrange delivery, provide order updates, process returns and provide after-sales support. Our lawful basis is normally that the processing is necessary to perform our contract with you or to take steps at your request before entering into a contract.
To comply with legal obligations
We may keep transaction and accounting records, respond to lawful requests and process information where necessary to comply with tax, accounting, consumer protection or other legal obligations.
To operate, secure and improve our business
We may process limited information to prevent fraud, secure our systems, manage customer service, troubleshoot problems, understand broad business performance and improve our products and website. Where consent is not legally required, we may rely on our legitimate interests in operating and protecting a responsible ecommerce business, balanced against your rights and interests.
Analytics, advertising and online tracking
Where required, we rely on your consent before using non-essential cookies or similar technologies for analytics, advertising measurement, remarketing or behavioural advertising. This may include Google Analytics 4, Google Ads, Meta Pixel, Microsoft Clarity and TikTok Pixel. You can refuse or withdraw this consent through our cookie controls when these tools are enabled.
Email marketing
We may send marketing emails if you have actively subscribed or where another lawful electronic-marketing basis applies, such as the UK soft opt-in for existing customers where the legal requirements are met. You can unsubscribe at any time using the link in a marketing email or by contacting us. We will keep enough information to respect an opt-out request.
4. Payment providers
We expect to offer a range of payment methods, which may include major debit and credit cards, Stripe, PayPal, Apple Pay, Google Pay, Klarna and Clearpay. The payment methods actually available to you will be shown at checkout and may depend on device, location and provider eligibility.
These providers process payment and anti-fraud information under their own privacy notices. We do not normally receive or store your complete card number. Klarna, Clearpay or similar providers may carry out their own eligibility, identity or credit-related assessments where you choose their service.
5. Other service providers we may use
We use or expect to use trusted third parties to help operate the business. Depending on configuration, these may include:
- WooCommerce and WordPress technologies to run the online shop;
- hosting, security and infrastructure providers needed to operate and protect the website;
- payment providers such as Stripe, PayPal, Klarna, Clearpay, Apple Pay and Google Pay;
- delivery and courier companies to fulfil orders;
- Google Analytics 4 and Google Ads for analytics and advertising where consent is given;
- Meta for Meta Pixel and related advertising measurement where consent is given;
- Microsoft Clarity to understand website usage where consent is given;
- TikTok for TikTok Pixel and related advertising measurement where consent is given;
- WooFunnels / FunnelKit for ecommerce funnels, automation and customer communications where configured;
- SMTP.com to help deliver transactional or marketing emails;
- professional advisers, accountants, insurers, IT support or legal advisers where reasonably necessary.
We only share information that is reasonably required for the relevant service, and providers may act as our processors or as separate controllers depending on the service they provide.
6. International data transfers
Some technology, analytics, advertising, payment or email providers may process information outside the United Kingdom. Where UK data protection law requires safeguards for an international transfer, we will use an appropriate mechanism, such as an adequacy regulation, the UK International Data Transfer Agreement, the UK Addendum to approved standard contractual clauses, or another lawful safeguard applicable at the time.
7. How long we keep personal information
We keep information only for as long as it is reasonably needed for the purpose for which it was collected, including legal, accounting, warranty, fraud-prevention and dispute-resolution requirements.
- Order and accounting records may be retained for the period needed to meet UK tax and accounting obligations, commonly around six years after the relevant accounting period.
- Customer service, return and complaint records are kept for as long as reasonably necessary to deal with the matter and protect legal rights.
- Account information may be retained while your account remains active and for an appropriate period afterwards.
- Marketing information is retained until you unsubscribe or we no longer need it, while minimal suppression information may be kept so that we do not accidentally market to you again.
- Analytics and advertising data is retained in line with the settings and retention periods of the relevant platforms, subject to our configuration and your consent choices.
- Customer-uploaded artwork or personalisation files are kept only as long as reasonably needed to manufacture, support or evidence the order, unless there is a valid reason to retain them longer.
We periodically review retention and delete or anonymise information that is no longer required.
8. Cookies and similar technologies
We use essential technologies needed for the shop, checkout, security and customer choices. Where non-essential analytics, advertising or similar tracking technologies are enabled, we will ask for consent before using them where required by law. More information is available in our Cookie Policy.
9. Your data protection rights
Depending on the circumstances, UK data protection law may give you rights to:
- ask for a copy of personal information we hold about you;
- ask us to correct inaccurate or incomplete information;
- ask us to erase information where the legal conditions are met;
- ask us to restrict how information is used;
- object to certain processing, including direct marketing;
- receive certain information in a portable format;
- withdraw consent at any time where we rely on consent, without affecting processing that was lawful before withdrawal.
To exercise a privacy right, email [email protected]. We may need to verify your identity before disclosing or changing personal information.
10. Direct marketing
You can opt out of promotional emails at any time. Using the unsubscribe link in an email is usually the quickest method. Transactional messages about an order, account, security matter, return or service request are not marketing and may still be sent where needed to provide the service.
11. Security
We use reasonable technical and organisational measures intended to protect personal information from unauthorised access, alteration, disclosure or loss. No online service can guarantee absolute security, but we review our systems and service providers as the business develops.
12. Children’s privacy
Our online shop is intended for customers able to enter into a purchase contract. We do not knowingly design our marketing or data collection around children. If you believe a child has provided personal information to us inappropriately, please contact us.
13. Links to other websites
Our website may contain links to third-party websites or services. Their privacy practices are controlled by them, not by Case Your Space, and you should review their privacy information before providing personal data.
14. Complaints
If you have a concern about how we use your personal information, please contact us first at [email protected] so we can try to resolve it.
You also have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection.
15. Changes to this policy
We may update this Privacy Policy as our services, technology providers or legal obligations change. The latest version will be published on this page with an updated date.
16. Contact details
CJ – HANLEY TRADING LIMITED trading as Case Your Space
Company number: 11309345
Case Your Space
Charles Street
Great Yarmouth
NR30 3LA
United Kingdom
Email: [email protected]
