Quick answers to the questions collectors ask us most often.
Orders & products
What does Case Your Space sell?
We create premium display cases, wall displays, stands and personalised showcase solutions for collectors. Our launch range is heavily focused on model cars and brick-built cars, with broader collector categories planned as the range grows.
Are your products made to order?
Many Case Your Space products are made to order. This lets us offer a wider choice of formats, printed finishes and personalisation without treating a collector display like a generic off-the-shelf item.
How long will my order take?
Our standard target is delivery within 2 weeks. Personalised or bespoke orders may require information or artwork approval before production begins. See our Delivery Information page for more detail.
Are the model cars, brick-built cars or memorabilia shown in product images included?
Unless a product page specifically states otherwise, collectible items shown in imagery are for display and scale illustration only and are not included with the display case.
Will a display case keep my collection dust-free?
A display case helps shield a collection from everyday dust, handling and accidental contact, but it should not be treated as a sealed or airtight enclosure.
Do your cases provide UV protection?
We do not make a general UV-protection claim for our acrylic products. If a future product uses a material with a specific tested UV characteristic, that will be stated clearly on the relevant product page.
Personalisation & bespoke displays
Can I personalise my display?
Yes. Selected products can be offered with printed backdrops, names, registration-style details, collector information or other personalised artwork. The available options will be shown on the individual product page.
Can you make a custom-size display case?
We have a dedicated bespoke range for projects that fall outside our standard products. For a custom enquiry, send us the approximate overall size, what you want to display, whether the case will be freestanding or wall mounted and any print or personalisation ideas.
Can I send my own artwork?
For products that support custom printing, we can review customer-supplied artwork. We may ask for a higher-resolution file or an alternative format if the supplied artwork is not suitable for a clean print result.
Assembly, wall mounting & care
Will my display need assembling?
This depends on the product. Some displays may be supplied in components for safer transport, while others may arrive largely assembled. The product page and any supplied instructions will explain what is required.
Are wall fixings included?
The relevant product page will state what hardware is supplied. The final wall fixing must always be suitable for your wall construction, the display and the intended load. If you are unsure, use a competent installer.
How should I clean acrylic?
Use a clean, soft microfibre cloth with lukewarm water and, if needed, a very small amount of mild soap. Avoid abrasive cloths, scouring products, solvent cleaners and aggressive glass cleaners, as these can mark acrylic or printed finishes.
Returns, damage & support
Can I return an unwanted item?
Standard non-personalised products may be eligible for a change-of-mind return subject to our Returns Policy. Bespoke or clearly personalised products are treated differently because they are made to your specification.
What if my order arrives damaged or incorrect?
Contact us promptly at [email protected] with your order number, a description of the issue and clear photographs. If there is courier damage, photographs of the outer packaging are also useful.
Can I cancel a personalised order?
Contact us immediately. If production has not started, we will always try to help. Once a bespoke or personalised item has entered manufacture, cancellation may not be possible because it is being produced specifically for you.
Limited Edition
What is the Limited Edition range?
Limited Edition is where we will release special finishes, short-run concepts and collector-focused designs outside the permanent range. If a release has a fixed quantity or ordering window, that will be stated clearly on its product page.
Still need help?
Visit our Contact Us page or email [email protected].
